Privacy Policy

1. Who We Are

LevelUpGh ("we", "us", "our") is a digital platform operated by FoCal Systems Ltd, based in Accra, Ghana. We provide free guides, tools, courses, and resources for Ghanaians seeking scholarships, remote income, travel visas, tech skills, and relocation support.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at lifeupgradehub.com and related pages.

2. What Information We Collect

Information you provide to us

• Email address — when you subscribe to our newsletter or email alerts via our contact or subscription forms
• Name — when you submit a contact form or success story
• WhatsApp number — if voluntarily provided in a contact form (optional)
• Message content — when you contact us or submit a success story

Information collected automatically

• Browser preferences — we store your High Contrast mode preference in your browser's localStorage (client-side only, never sent to our servers)
• Checklist progress — if you use our relocation or visa checklists, progress may be saved in localStorage on your device
• Basic analytics — we may collect anonymised page view data to understand how our content is used

Information we do not collect

• We do not collect payment card information
• We do not collect passport numbers or identity documents
• We do not require account registration to use the platform

3. How We Use Your Information

We use the information we collect only for the following purposes:

• To respond to your contact form submissions and enquiries
• To send you the newsletter or email alerts you subscribed to
• To feature your success story on our Success Wall (only with your explicit permission)
• To improve our content, tools, and guides based on how they are used
• To send important updates about the platform (very rarely)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use a small number of trusted third-party services to operate the platform:

Formspree

Our contact and subscription forms are processed by Formspree. When you submit a form, your data is transmitted to Formspree's servers and forwarded to our email. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.

Google Fonts

We load fonts from Google Fonts. Google may collect basic request data (IP address, browser info) when fonts are loaded. See Google's Privacy Policy.

WhatsApp

We link to our WhatsApp channel. If you join or interact with our WhatsApp channel, WhatsApp's own privacy policy applies. We do not receive your WhatsApp data unless you voluntarily contact us through that channel.

YouTube / TikTok / Social Media

We link to social media platforms. Visiting those links is subject to the respective platform's privacy policy. We do not embed autoplay videos or load tracking scripts from these platforms.

5. Cookies & Local Storage

We do not use advertising cookies or third-party tracking cookies.

We use browser localStorage (not cookies) to save your preferences locally on your device:

• luh-hc — stores your High Contrast display preference (1 or 0)
• Quiz answers and checklist progress (session only — not sent to any server)

This data stays on your device and is never transmitted to us. You can clear it at any time by clearing your browser's local storage or site data.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your data from our records
• Unsubscribe from our emails at any time using the unsubscribe link in any email we send
• Withdraw consent for any data processing based on consent

To exercise any of these rights, email us at info@levelupgh.top with the subject line "Data Request".

7. Data Security

We take reasonable technical and organisational measures to protect your data. Our forms use HTTPS encryption and are processed by Formspree, which maintains its own security standards.

However, no internet transmission is 100% secure. If you have concerns about sharing sensitive information, please contact us by email directly.

8. Children's Privacy

LevelUpGh is intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be communicated via our WhatsApp channel or newsletter.

Continued use of LevelUpGh after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@levelupgh.top
• Contact form: lifeupgradehub.com/contact
• Company: FoCal Systems Ltd, Accra, Ghana